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“There is a problem downloading the software”
“Network Connection Timed Out”
“iTunes could not connect to the Store. An unknown error occurred (-3259). Make sure your network connection is active and try again.”
“There was an error downloading your music (-3259)”
“Cannot connect to iTunes Store”
iTunes Error 9808
Variations of iTunes Error -3259
Some users report variations of a “Network Connection Timed Out” error when trying to update their iPhone iPad , or iPod touch to a newer version of iOS or even when attempting to connect to the iTunes Store. Errors include but are not limited to:
These are usually pretty simple errors to fix and we have several methods below.
Before going any further to troubleshoot this error message, make sure the following is true:
You are connected to the internet
You have the latest version of iTunes. That applies to both Mac and Windows
How to Fix iTunes Network and iPhone Update Connection ErrorsThere are numerous reasons you might encounter a network connection error with iTunes or iOS updates, try these fixes:
Disable Firewall and Anti-VirusThis is often the simplest solution and this is what you should try first. Temporarily disabling your antivirus software and firewalls often works to cease the network time outs. I can’t give specific instructions for this because there are so many different types of antivirus and firewalls out there, but it’s usually just a matter of finding the program in question and disabling it. Obviously, once the iOS update has been run successfully, you’ll want to re-enable the firewall or antivirus.
Uninstall and Re-install iTunesThis seems to be more effective for Windows users, but sometimes just uninstalling iTunes and re-installing the latest version is enough to resolve network connection errors.
Flush DNS CacheSometimes flushing your DNS cache is enough to resolve the network time outs, here is how to do this for Mac OS X and Windows:
We’ve covered this before but here’s a reminder:
Launch the Terminal from /Applications/Utilities
At the command prompt, type in “dscacheutil -flushcache” and hit return
After the command has executed, you can exit Terminal and your DNS has been flushed
This works in Mac OS X 10.5 and Mac OS X 10.6 or later.
Flushing DNS Cache in Windows XP, Vista, and 7
When the DOS prompt appears, type in ‘ipconfig /flushdns’ and hit return
If the command has run properly, you’ll see a message saying DNS Resolving Cache has been flushed
You can now close the chúng tôi prompt window
Manually Download the iOS UpdateIf you go this route, here is where the IPSW files are stored locally on your machine:
IPSW location in Mac OS X: ~/Library/iTunes/iPhone Software Updates
IPSW location in Windows XP: Documents and SettingsusernameApplication DataApple ComputeriTunesiPhone Software Updates
IPSW location in Windows Vista & Windows 7: UsersusernameAppDataRoamingApple ComputeriTunesiPhone Software Updates
This is where a corrupt or half-downloaded IPSW file will sit too, but you should backup the existing IPSW file before overwriting it with a new version just in case.
iTunes Error 9808This error is usually limited to Windows users, and here’s how to fix Error -9808:
Quit iTunes
Open Internet Explorer
Go to the Tools menu and select “Internet Options”
Uncheck “Check for server certificate revocation” (this may require a restart)
Close the IE options, and now relaunch iTunes, the store should access as usual
That’s it for now, try these solutions and hopefully you will no longer have problems connecting to iTunes or downloading software updates for your iPhone, iPod touch, or iPad.
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